- Statementmuse Team operates from Mondays to Fridays, excluding weekends and public holidays.
- Please do not send multiple emails to Statementmuse, do allow 2 working days for your email to be processed.
- Make sure you have selected the correct item(s) in the correct colors/sizes before checking out. Statementmuse will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong colors/sizes are selected, or if duplicate orders are placed.
- Full and correct mailing address has to be stated in the order clearly and accurately. Orders with incomplete/incorrect address may result in delayed delivery. Additional delivery cost will be charged if order is returned back to us due to incorrect address given.
- Emails and payment verifications will be attended to within 1-2 working days.
- Orders will be shipped out within 2-3 working days (unless otherwise stated) upon payment verification.
- Self collection's orders will be sent to our retail store within 2-3 working days after payment is verified.
- Combining of multiple orders and reservations are not allowed.
- Statementmuse reserves the right to accept or reject any order(s).
- Estimated arrival time will be stated in the item description, it varies for different products.
- Due to some unforeseen reasons, backorders can be delayed or cancelled. The possible reasons are stated below:
- Delayed shipment
- Insufficient material
- Quantity of stocks arrived inaccurate (less than what was expected)
- Defective products received
- Peak seasons (Christmas and Chinese New Year's period)
- Cancellations of orders are not applicable. Statementmuse will issue a store credit to all affected shoppers, strictly no cash refunds.
- If order has in stock items and backorder items, we will mail out the in stock items first.
- All updates will be made on the individual item page.
- All local orders are delivered via Singpost unless otherwise stated.
- Charges vary for apparels and bulky items such as shoes and bags.
- We offer Normal Mail and Registered Mail. Statementmuse will not be liable for lost Normal Mail.
- Alternatively, you may opt for self collection at our retail outlet.
- All mails will take 2 to 5 working days to be delivered after payment is verified.
- All mails will be handled by Singpost.
- Registered mail is highly recommended as Statementmuse will not be held responsible for any lost of Normal Mails.
- Registered mail is complimentary for orders above $80.
Mode of Delivery Cost Tracking availability Normal Mail $1.00 No tracking Registered Mail $3.50 Tracking number provided
For customers who choose Self Collection, please proceed for collection at Rebel By Statementmuse after receiving the confirmation email.
- Payment has to be made before collection.
- Your order will be sent down within 2 to 3 working days after payment is verified.
- This service is free of charge.
Address (Rebel By Statementmuse):
2, Orchard Link,
Operating hours: 12noon to 9pm daily.
Upon collection, please provide your name and order number to our staff.
- Overseas shipping will be charged according to weight of items and will be advised accordingly at check out.
- All international customers, please choose Singpost Air Mail (with tracking number) during checkout.
- For more information of the delivery time. refer to Singpost's Estimated Delivery Time.