- Statementmuse Team operates from Mondays to Fridays, excluding weekends and public holidays.
- Please do not send multiple emails to Statementmuse, do allow 2 working days for your email to be processed.
- Make sure you have selected the correct item(s) in the correct colors/sizes before checking out. Statementmuse will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong colors/sizes are selected, or if duplicate orders are placed.
- Full and correct mailing address has to be stated in the order clearly and accurately. Orders with incomplete/incorrect address may result in delayed delivery. Additional delivery cost will be charged if order is returned back to us due to incorrect address given.
- Emails and payment verifications will be attended to within 1-2 working days.
- Orders will be shipped out within 2-3 working days (unless otherwise stated) upon payment verification.
- Self collection's orders will be sent to our retail store within 2-3 working days after payment is verified.
- Combining of multiple orders and reservations are not allowed.
- Statementmuse reserves the right to accept or reject any order(s).
- Estimated arrival time will be stated in the item description, it varies for different products.
- Due to some unforeseen reasons, backorders can be delayed or cancelled. The possible reasons are stated below:
- Delayed shipment
- Insufficient material
- Quantity of stocks arrived inaccurate (less than what was expected)
- Defective products received
- Peak seasons (Christmas and Chinese New Year's period)
- Cancellations of orders are not applicable. Statementmuse will issue a store credit to all affected shoppers, strictly no cash refunds.
- If order has in stock items and backorder items, we will mail out the in stock items first.
- All updates will be made on the individual item page.
- All local orders are delivered via Singpost unless otherwise stated.
- Charges vary for apparels and bulky items such as shoes and bags.
- We offer Normal Mail and Registered Mail. Statementmuse will not be liable for lost Normal Mail.
- Alternatively, you may opt for self collection at our retail outlet.
- All mails will take 2 to 5 working days to reach you after payment is verified.
- Registered mail is highly recommended as Statementmuse will not be held responsible for any lost of Normal Mails.
For customers who choose Self Collection, please proceed for collection at Rebel By Statementmuse after receiving the confirmation email.
- Payment has to be made before collection.
- Your order will be sent down within 2 to 3 working days after payment is verified.
Address (Rebel By Statementmuse):
2, Orchard Link,
Operating hours: 12noon to 9pm daily.
Upon collection, please provide your name and order number to our staff.
- Overseas shipping will be charged according to weight of items and will be advised accordingly at check out.
- All international customers, please choose Singpost Air Mail (with tracking number) during checkout.
- For more information of the delivery time. refer to Singpost's Estimated Delivery Time.